Frequently Asked Questions
Everything you need to know about shopping at Coleman's Music
What is the standard shipping timeframe for instruments?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger items like digital pianos or drum kits may require additional handling time.
Do you offer a warranty on musical instruments?
Yes, all new instruments come with a full manufacturer's warranty. Additionally, Coleman's Music offers a 12-month store warranty on select pre-owned gear to ensure your peace of mind.
What is your return policy if I am not satisfied?
We offer a 14-day return policy for most items. The product must be in its original packaging and 'as new' condition. Please note that certain items like ear-tips, reeds, and software cannot be returned once opened for hygiene and licensing reasons.
Are instruments set up before they are shipped?
Absolutely. Every guitar and stringed instrument undergoes a professional multi-point inspection and basic setup by our in-house technicians before leaving our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Afterpay and ZipMoney for flexible financing options.
Can I track my order once it has been dispatched?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.